F.A.Q.

F.A.Q.

1. I don't feel comfortable giving my credit information over the Internet, how else can I place an order?
Jerky.com uses the latest in security technology to ensure that your personal information is protected (please see our Privacy Policy). However, if you still have concerns about placing orders over the internet, you can submit your order via telephone by contacting us at 1-877-97-JERKY, Monday - Friday 9:00 AM to 5:00 PM Central Standard Time.

2. What if I am not satisfied with my order?
Jerky.com will credit you for the total purchase price, upon receipt of any unopened and re-sellable product within 30 days of purchase. If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund. Otherwise your refund will be awarded in the same manner as the item was purchased.

3. How do I cancel an order I just placed?
If for any reason you find that you need to cancel an order, change an item in an order or change the shipping address, please call us at 1-877-97-JERKY. Generally, we cannot cancel an order once it has shipped from the warehouse. Therefore, the sooner you call us, the better our chances of canceling the order in time. If we are unable to make the change before the order is processed and shipped, you may need to return the item. Please see our return policy for details.

4. How long will it take for me to receive my products?
Orders are typically processed within 48 hours of an order being placed. Please then allow the amount of business days on the shipping method you selected. Please checkout our Shipping Details Page for more details.

5. What are the health benefits of eating jerky?
Beef jerky is naturally high in protein content and low in fat and carbohydrates due to the way it is prepared and cooked. Since most jerky is generally 97%-98% fat free, you would be hard pressed to find a healthier and better tasting snack on the market. Jerky is a healthier snack alternative than chips, cookies or candy. Beef jerky is the perfect snack item to incorporate into any diet, including the ever-popular Atkins diet and those that are high in protein or low in fat.

6. What is the best way to store my jerky to make sure it lasts long and keeps fresh?
Store the jerky in a sealed package at room temperature in a dry cupboard or counter area to ensure maximum freshness.

7. I have a specific food allergy. How can I find out more information on the ingredients in the products?
A high-resolution picture of the nutritional value and ingredients or a link to the nutritional information is provided on most product description pages for easy access.

8. What is the little white bag in the beef jerky packages?
The white bag in most packages is iron oxide. It is non-toxic. It helps to extend the freshness of the product.

9. Do you charge a sales tax?
Tax laws regarding purchases made over the internet vary from State to State. For Oklahoma-based companies with retail internet sites (Jerky.com), taxes will be charged to all orders shipping to an Oklahoma address, regardless of where the purchaser resides.

10. Does Jerky.com ship to APO and FPO addresses?
Yes, all products on Jerky.com are eligible for shipping to any APO or FPO shipping address. Jerky.com ALWAYS supports the men and women who serve our country and we greatly appreciate the sacrifices they make to keep the U.S.A. and American citizens safe. Please visit our Military Orders page for more details.

11. Does Jerky.com price-match and if so what are the conditions of it?
Yes, we do price-match if certain conditions are met. For more details, please visit our Price Match Guarantee Page for more details.

12. What happens if an item is out of stock?
We make jerky in small, frequent batches. This ensures that we can get the freshest product possible to our customers. From time to time, unexpected demand can put us out of stock on certain items. We will do our best to increase production and get these orders filled as quickly as possible. For gift baskets and combination packages, we reserve the right to make substitutions of equal or greater value on these items. Gifts are usually time sensitive and getting your gifts delivered on time is our #1 priority.

13. What exactly does "Photo may vary from actual product" mean?
Some of the parts that we use as components in our gift packages vary from time-to-time.  This can be because of the unique nature of the component (wood pieces have different colors, grains, etc) or due to the problems that come up in the supply chain of getting these parts. For example, our supplier of our black gift boxes occassionally runs out of black boxes and will not be ready to ship new ones for a few months.  In this case, we may bring in their white gift boxes to use until the black boxes were back in stock. These are the kinds of situations where the item may vary from the photo.  We will always do our best to deliver them exactly as pictured, but sometimes we simply do not have the control over situations like these. If you have a specific need or want that you want to make sure is exactly right...please contact us and we will be glad to get you taken care of.

14. Some of the Products i see are marked as "Seasonal"...what does that mean?
Basically, some meat types are not as easy to get as others. As you can imagine, Kangaroo meat isn't as readily available as Beef is.  Because of this, some of our Exotic Jerky products have a more volatile supply of raw meat...and they can go out of stock without notice.  The products that are more prone to this are what we call "Seasonal".  Click HERE for more information.

Tracking Mistakenly Shows Delivered:
Our job is to ship delicious and awesome gift baskets for men. It is the carrier's job to get those gift baskets delivered. Please know that once your package is picked up from our warehouse then it is in the hands of the shipper. If tracking number says your package was delivered but you never received it then we suggest the following.

Step 1 - Double check that someone else in the household did not already accept delivery. You would be surprised how often this happens.

Step 2 - Review you order information to ensure that it was shipped to the intended address and that a typo was not made. Mistakes do happen. If this is the case then contact us for assistance.

Step 3 - Contact the shipper and verify the delivery and possible placement of the package (porch, behind screen door, etc...). Have your tracking number handy for faster assistance.

Shipping CarrierToll Free Number
USPS Customer Service 1.800.275.8777
FedEx Customer Service 1.800.463.3339
UPS Customer Service 1.800.742.5877
DHL Customer Service 1.800.225.5345

 

Step 4 - If your package is sitll deemed lost after steps 1 through 3 then contact us. We will contact the shipper, put a trace on the package and/or file a lost package claim.

Customer Service

M-F 9a to 5p CST
1-877-97-JERKY (53759)
support@jerky.com

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