FAQ

1. I don't feel comfortable giving my credit information over the Internet, how else can I place an order?
Jerky.com uses the latest in security technology to ensure that your personal information is protected (please see our Privacy Policy). However, if you still have concerns about placing orders over the internet, you can submit your order via telephone by contacting us at 1-(877)-97-JERKY Monday - Friday 9:00 AM to 5:00 PM Central Standard Time.

2. What if I am not satisfied with my order?
Jerky.com will credit you for the total purchase price, upon receipt of any unopened and re-sellable product within 30 days of purchase. If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund. Otherwise your refund will be awarded in the same manner as the item was purchased.

3. How do I cancel an order I just placed?
If for any reason you find that you need to cancel an order, change an item in an order or change the shipping address, please call us at 1-(877)-97-JERKY. Generally, we cannot cancel an order once it has shipped from the warehouse. Therefore, the sooner you call us, the better our chances of canceling the order in time. If we are unable to make the change before the order is processed and shipped, you may need to return the item. Please see our return policy for details.

4. How long will it take for me to receive my products?
Orders are typically processed within 48 hours of an order being placed. Please then allow 5-7 business days after the order is processed for orders to arrive.

5. What are the health benefits of eating jerky?
Beef jerky is naturally high in protein content and low in fat and carbohydrates due to the way it is prepared and cooked. Since most jerky is generally 97%-98% fat free, you would be hard pressed to find a healthier and better tasting snack on the market. Jerky is a healthier snack alternative than chips, cookies or candy. Beef jerky is the perfect snack item to incorporate into any diet, including the ever-popular Atkins diet and those that are high in protein or low in fat.

6. What is the best way to store my jerky to make sure it lasts long and keeps fresh?
Store the jerky in a sealed package at room temperature in a dry cupboard or counter area to ensure maximum freshness.

7. I have a specific food allergy. How can I find out more information on the ingredients in the products?
A high-resolution picture of the nutritional value and ingredients or a link to the nutritional information is provided on most product description pages for easy access.

8. Where do I send returned orders?
Send returned items to:

9. What is the little white bag in the beef jerky packages?
The white bag in most packages is iron oxide. It is non-toxic. It helps to extend the freshness of the product.

10. Can I have my order shipped to other countries?
Give us a call at 1-(877)-97-JERKY and we will be more than happy to come up with a solution to any problem or concern that you might have regarding your order or our shipping policies.

11. Do you charge a sales tax?
No, one of the best things about buying through Jerky.com is that we do not charge sales tax, with one notable exception: orders shipping to destinations in Texas will be subject to a 8.25% sales tax.

12. Which products are eligible for FREE shipping?
Most of the products on Jerky.com qualify for free shipping. Look for the 'FREE SHIPPING' next to the items that qualify. Shipping costs will not be added to these products in the checkout process, so you can order with confidence! All shipping costs are subject to change as authorized by Jerky.com. Please refer to our SHIPPING PAGE for more information.

13. Does Jerky.com ship to APO and FPO addresses?
Every manufacturer has different shipping policies, so the answer to this question depends on the product you are interested in shipping to an APO or FPO. Please visit our page of FPO/APO Friendly Products. Or call us at 1-(877)-97-JERKY and we will be glad to assist you in anyway we can to get our products into the hands of our troops.

Jerky.com ALWAYS supports the men and women who serve our country and we greatly appreciate the sacrifices they make to keep the U.S.A. and American citizens safe.

14. Does Jerky.com price-match and if so what are the conditions of it?
Yes, we do price-match if certain conditions are met. For more details, please visit our Price Match Guarantee Page for more details.